Job Description

360Learning Administrator

Contract, Remote (EST Hours)

Overview

We are seeking a proactive and customer-focused 360Learning Administrator to support the rollout, adoption, and ongoing optimization of our newly implemented 360Learning platform. This role sits at the intersection of Learning & Development, Customer Success, and Technology, ensuring both internal teams and external clients successfully leverage the platform to achieve their learning objectives.

Key Responsibilities

• Serve as the primary administrator of the 360Learning platform across internal teams and external clients
• Support onboarding of new clients, including platform configuration, user setup, and initial training
• Act as a trusted advisor to clients, providing guidance on best practices for course creation, learner engagement, and program structure
• Partner with Customer Success and Implementation teams to ensure smooth deployment and adoption
• Troubleshoot platform issues, manage support requests, and coordinate with 360Learning support when needed
• Manage and maintain learning content, including uploads, updates, and organization across client environments
• Configure and maintain integrations (SSO, HRIS, user provisioning) where applicable
• Monitor client usage, engagement metrics, and platform performance; provide actionable recommendations
• Develop training materials, documentation, and enablement resources for clients and internal stakeholders
• Support continuous improvement initiatives, including feature rollouts, feedback loops, and process optimization
• Ensure data integrity, reporting accuracy, and compliance across multiple client instances

Qualifications

• 2–4+ years of experience with Learning Management Systems (LMS), ideally in a client-facing environment
• Experience supporting onboarding or customer success initiatives
• Strong understanding of digital learning strategies and learner engagement techniques
• Experience working with external clients or stakeholders in a consultative capacity
• Technical aptitude with system configuration, integrations (SSO, APIs), and troubleshooting
• Strong analytical skills with the ability to interpret usage data and recommend improvements
• Excellent communication and relationship-building skills

Preferred Skills

• Experience specifically with 360Learning or similar platforms (e.g., Docebo, Cornerstone, Absorb)
• Familiarity with SCORM, xAPI, and content authoring tools
• Project management experience in a fast-paced, client-driven environment
• Experience driving platform adoption and change management

Education

• Bachelor’s degree in Education, Instructional Design, Business, Information Systems, or related field (or equivalent experience)

Job Tags

Similar Jobs