Job Description

Busser Position

At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng. Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The busser plays a critical role in assisting servers in providing exceptional service to guest. S/He assists with clearing and resetting tables, refilling water, serving tea, and restocking clean plates, silverware, and glassware.

To ensure the guests feel welcome and taken care of; wow them with exceptional services

To ensure the smooth turnover of tables, effective clearing and maintenance of tables in a timely manner

Essential functions:

• Clear and reset tables according to specifications of Panda standards. Follow Company procedures & standards for setting tables, i.e. placement of silverware, condiments etc.
• Prepare & serve ice-water and hot tea to guests as soon as the party is seated
• Assist servers in serving guest's order as needed
• Remove plates and silverware from table as guests are finished. Maintain proper table manner, be gentle when serving guests
• Notify server when bringing coffee, or other beverages to tables to ensure proper charges
• Assist servers with monitoring tables for guest satisfaction, quality and additional service
• Informs server of any potential guest issues
• Set up work stations, ensuring that all server supplies, including ice bins, are replenished ready for peak periods
• Ensure that all table linen, silverware, glassware and are clean and in good condition; replace as needed and alert management to any damage. Work diligently to avoid breakage and loss
• Make sure that server station, dining room area is kept clean and free of debris at all times; clean up spills promptly for guests anywhere in dining room
• Maintain restroom cleanliness and restocks when necessary. Maintains dining room and building cleanliness by performing light janitorial duties
• Complete all opening, on-going and closing side work
• Maintain constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to manager
• Acts with responsibility towards all company property, supplies, and equipment

How we reward you:

• Flexible schedules
• Great pay
• Free meals while working at Panda
• Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates
• Health Care and Dependent Care Flexible Spending accounts
• 401K with company match
• Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates
• Associate discounts for many brands
• Referral bonus for eligible associates
• Opportunity to give back to your community
• Hands-on paid training to prepare you for success
• On-Going Career & Leadership Development
• Opportunities for growth into management positions
• Pre-Tax Dependent Care Flexible Spending Account
• Please refer to for details.

Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify.

ADA Statement:

While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.

You're wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.

Pay Range: $18.04 per hour - $21.04 per hour

*Within the range, individual pay is determined using various factors, including work location and experience.

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