Job Description

Job Description

FOR OUR CLIENT

Key Responsibilities:

Client & Account Management

• Serve as the primary liaison between client stakeholders and internal creative teams, maintaining clear, consistent, and proactive communication
• Manage the intake, vetting, and prioritization of creative briefs, ensuring strategic alignment and readiness for execution
• Oversee the day-to-day management of client accounts, including scheduling, progress tracking, and deliverable timelines
• Facilitate client meetings and presentations, providing comprehensive recaps, actionable feedback, and clearly defined next steps

Project & Workflow Management

• Utilize project management platform, HIVE/Airtable, to effectively manage timelines, tasks, and resources
• Coordinate cross-functional creative production teams, ensuring smooth collaboration across design, copywriting, and development disciplines
• Lead efforts in capacity planning, resource allocation, and project forecasting to maximize operational efficiency
• Maintain detailed project documentation including workflow guidelines, status reports, and decision logs

Operational Support

• Continuously assess and refine internal processes to ensure adaptability and alignment with organizational growth
• Provide administrative support including meeting coordination and the management of internal systems and tools

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related discipline
• 4–6 years of progressive experience in project and/or account management, preferably within a creative agency or marketing organization
• Demonstrated ability to manage multiple high-priority projects simultaneously in a fast-paced, deadline-driven environment
• Proficiency in project management software, with HIVE (which is moving to Airtable) experience considered a significant asset
• Strong verbal and written communication skills, with the ability to influence stakeholders and drive consensus
• Experience with both digital and print marketing initiatives is preferred
• High attention to detail, strategic thinking, and the ability to synthesize information into actionable plans

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