Job Description

Director Of Restaurants

The Director of Restaurants is a dynamic and experienced Food & Beverage leader responsible for managing all aspects of restaurant operations at The Beach Club to include direct oversight of Marisol, Onda and The Living. To ensure exceptional guest experience, profitability, and high-quality service. The Director of Restaurants reports to our Director of F&B at The Beach Club and directly oversees Restaurant Management and associate teams. This role involves strategic planning, staff management, financial oversight, and maintaining relationships with suppliers and vendors. As a key member of our leadership team, you will be responsible for managing and optimizing all aspects of our food and beverage operations, ensuring exceptional service delivery and guest satisfaction. Experienced in Five Star service, results oriented, and leads with a passion in all restaurants and lounges within their oversight.

Key Responsibilities

• Leadership and Management: Oversee the onboarding and training of all Food & Beverage associate and management new hires at Marisol, Onda & The Living Room. Coordinate with General Managers on training plans for associates and determine eligibility of all new F&B team members to graduate out of training programs based on service audits. Determine training plans for all levels of restaurant management and monitor training process for all new hires.
• Feedback: Monitor service quality and guest feedback, taking proactive measures to continuously improve service levels. Create action and training plans from Forbes, LQA, Medallia and Member Survey feedback results.
• Growth and Development: Assist restaurant managers by providing input on performance reviews for all hourly associates.
• Management Support: Provide relief as interim GM when vacancies arise to ensure seamless operations and experiences in our Restaurants and Lounges.
• Member and Guest Relations: Proactively engage with guests to anticipate needs, resolve issues promptly, and exceed expectations. Foster a culture of hospitality and personalized service among staff.
• Operational Management: Oversee daily operations of at Marisol, Onda & The Living Room restaurant locations, ensuring smooth and efficient service.
• Staff Management: Hire, train, and supervise restaurant staff, including managers, chefs, servers, and support staff.
• Financial Oversight: Develop and manage budgets, analyze financial statements, and implement cost-control measures to achieve revenue goals.
• Inventory Management: Maintain appropriate inventory levels and manage supplier relationships to ensure quality and cost-effectiveness.
• Strategic Planning: Create and implement long-term strategies to enhance operational efficiency and profitability.
• Team Leadership: Foster a positive work environment, encouraging teamwork and a strong work ethic among staff at Marisol, Onda & The Living Room.
• Compliance and Safety: Ensure compliance with health, safety, and hygiene regulations. Implement and maintain sanitation and food safety standards to guarantee a safe dining environment for members, guests and staff.

Supportive Functions

In addition to the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time focused on each function to be solely determined by the supervisor based upon the particular requirements of The Boca Raton.

• Have thorough knowledge of all rating platforms and feedback metrics, including Forbes, LQA, etc.
• Have working knowledge of all systems and software programs including, but not limited to: Word, Excel, PowerPoint and/or Outlook Express, Teams, Unifocus, SevenRooms, Craftable, Evention, Birchstreet, Medallia, Beekeeper, etc.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
• Assist General Managers in preparation of all Monthly Department Meetings
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Keep work areas clean and organized.
• Complete other duties as assigned by supervisor.

Physical Requirements

Frequency Key: Never 0 hours; Rare up to 1 hour; Occasional 1-3 hours; Frequent 3-6 hours; Constant 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Frequent

Climbing stairs Occasional

Crouching/Bending/Stooping Occasional

Reaching Frequent

Grasping Frequent

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Frequent

Taste Rare

Lifting/Carrying Rare up to 50 lbs.

Travel Rare

Other Duties

Assimilate into The Boca Raton Forbes Five Star culture through understanding, supporting and participating in all elements of operations. Demonstrate working knowledge of all service standards.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Specific Job Knowledge, Skill and Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Thorough knowledge of food and beverage operations including supervisory aspects, service techniques, and guest interaction.
• Ability to walk, stand, and/or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to access and accurately input information using a moderately complex computer system.

Qualification Standards Education

High School graduate or equivalent required Four-year hospitality degree preferred.

Experience

At least five years in a related field required as well as experience in multi-outlet luxury resort.

Licenses Or Certificates

Sommelier Certification, Food Service Sanitation certification. Alcohol Service permit (if state required). CPR certification preferred.

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

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