Job Description

We are seeking an IT Support Contractor to join a fast-paced Systems Support team supporting a global, high-performance user base. This is a software-focused Level 1 and Level 2 support role within a structured, enterprise environment.

• Long term contract
• First 30-35 days: 5 days/week onsite for training
• Post-training: Hours 11AM-8PM EST Hybrid flexibility (currently ~5 days/month onsite)

Client Details

Leading financial client located in Downtown, Manhattan. Hours of this role are 11AM-8PM EST.

Description

Act as a primary point of contact for end users, delivering Level 1 and Level 2 software support

Troubleshoot issues across 100 internal and third-party applications, including trading and financial tools

Diagnose and resolve problems related to:

• Windows OS, user profiles, and access issues
• Active Directory (users, groups, permissions)
• DNS and DHCP fundamentals
• Basic network connectivity and access
• Authentication, permissions, and account-related issues

Accurately document incidents, troubleshooting steps, and resolutions in a ticketing system (e.g., Jira)

Own issues end-to-end and escalate appropriately when needed

Collaborate with Systems Engineers, Team Leads, and global support teams

Profile

Required Skills & Experience

• Strong understanding of core Windows infrastructure
• Hands-on experience with Active Directory, DNS, and DHCP
• Ability to confidently explain and perform Windows troubleshooting
• Solid network troubleshooting fundamentals (IP connectivity, access issues)
• Experience supporting users in a corporate or enterprise end-user environment
• Professional communication skills and strong customer service instincts
• Ability to work 11:00 AM - 8:00 PM onsite in New York City

Nice to Have

• PowerShell (a plus, not required)
• Basic security knowledge (account access, security best practices)
• Exposure to Linux environments
• Jira or similar ticketing systems
• CompTIA Network+ or similar certifications

Experience Level

• Industry background flexible
• 3-10 years of relevant experience
• Ideal for candidates looking to grow, stay long-term, and develop within a collaborative team

Job Offer

• Competitive hourly pay ranging from $30 to $35.00 USD.
• Opportunity to work in the financial services industry with a focus on technology.
• Gain valuable experience in a mid-sized company with a collaborative environment.
• Temporary role with the potential to expand technical expertise and career prospects.

If you're passionate about IT support and excited to contribute to a leading company in New York, we encourage you to apply.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Job Tags

Hourly pay, Long term contract, Temporary work, For contractors, Local area, Flexible hours, 1 day per week

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