Job Description

Salesforce Consulting Manager

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

As part of the Salesforce Consulting team you will lead the delivery of innovative Salesforce solutions that meet client needs. As a Manager you will supervise, develop, and coach teams, maintaining exceptional deliverables while managing client accounts and driving engagement workstreams.

Responsibilities:

• Lead the implementation of innovative Salesforce solutions for clients
• Drive the development of exceptional deliverables
• Foster a collaborative team environment to enhance performance
• Identify and address client needs through strategic planning
• Utilise technology to improve service delivery and productivity
• Cultivate powerful relationships with clients and stakeholders

What You Must Have:

• Bachelor's Degree
• 5 years of experience

What Sets You Apart:

• Master's Degree preferred
• One or more of the following Salesforce.com certifications: Certified Administrator, Certified Developer, or Certified Sales/Service Consultant
• Demonstrating extensive experience with Salesforce platform
• Defining scalable technical solution architecture
• Managing integrations with third-party systems
• Producing deliverables in fast-paced environments
• Working effectively across diverse teams
• Understanding enterprise applications integration
• Demonstrating hands-on experience with customization

Travel Requirements: Up to 80%

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