Job Description

Scheduling Coordinator Interpreter Appointments

The Scheduling Coordinator is responsible for effectively scheduling interpreters for various interpretation appointments, ensuring timely, accurate, and efficient assignment management.

Key Responsibilities

• Coordinate and schedule interpreter appointments based on language needs, interpreter availability, and client requirements.
• Confirm appointments with both interpreters and clients to ensure clarity and reduce cancellations or no-shows.
• Manage and resolve scheduling conflicts promptly and professionally.
• Maintain an updated and accurate scheduling calendar.
• Communicate regularly with interpreters and clients regarding changes, cancellations, or adjustments to scheduled appointments.
• Document all scheduling interactions and updates in relevant systems.
• Collaborate with customer service and interpreter management teams to address urgent scheduling requests.
• Support continuous improvement efforts for scheduling efficiency and effectiveness.

Qualifications

• High school diploma or equivalent required; associate's degree or relevant certification preferred.
• 12 years of scheduling, administrative, or customer service experience.
• Exceptional organizational and time-management skills.
• Strong communication skills, both verbal and written.
• Proficiency in scheduling software and Microsoft Office Suite (Outlook, Excel, Word).
• Ability to multitask, prioritize effectively, and meet deadlines in a fast-paced environment.
• Demonstrated professionalism and problem-solving capabilities.

Preferred Skills

• Previous experience working with interpreters or language services.
• Familiarity with interpretation scheduling tools or management systems.

Work Environment & Requirements

• Full-time, 40-hour per week position; typically MondayFriday, with flexibility required based on client needs.
• On-site position at Bellevue, WA corporate office; remote work is not permitted.
• Occasional after-hours or weekend support may be required to handle urgent scheduling matters.
• Candidates must pass a 10-panel drug/alcohol screening and a national criminal background check.

Compensation

• Competitive hourly rate, commensurate with experience, from $22 to $25/hour.

Comprehensive benefits package including medical, dental, 401(k), and additional company perks.

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