Job Description

Position Description

The Technical Project Coordinator role manages small to mid-sized IT infrastructure projects focusing on additions and replacements for hardware in existing systems rather than full-scale deployments. Projects commonly include ISP procurement, network hardware upgrades (firewalls, switches, access points), and limited server-related tasks. This role prioritizes communication skills. The Technical Project Coordinator acts as the primary point of contact for clients and collaborates closely with Tier 3 Network and Server Engineers, Purchasing, Account Management, and Leadership teams. Coordinators typically maintain a workload of approximately 30 active service tickets. Key Responsibilities- Serve as the main point of contact for clients from project initiation through completion.- Receive, assess, and initiate project requests identified by onsite support, engineering teams, purchasing/licensing reviews, or submitted directly by customers.- Coordinate project details, scope, and timelines with internal teams including Tier 3 engineers, purchasing, and account management.- Manage procurement processes for ISP services and IT hardware components.- Track project progress, maintain accurate documentation, and provide timely updates to all stakeholders.- Schedule engineer work, installations, and customer meetings as needed.- Identify and communicate potential risks, delays, or escalations to management.- Maintain a balanced workload of ~30 open tickets while ensuring quality and timely delivery.

Training

Requirements

1-3 years of project coordination, IT coordination, or client-facing operational experience.~^~Excellent written and verbal communication skills.~^~Ability to explain technical information in clear, client-friendly terms.~^~Experience working cross-functionally with engineering, purchasing, or technical support teams.~^~Familiarity with ticketing systems or project management tools.

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Paid vacation, sick days, and holidays- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.Company perks, including:- Referral bonuses- Professional development and training- Promotion from within-Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including: - An onsite dining facility offering complimentary breakfast and lunch- A fitness center- An onsite medical center- A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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