Job Description

Administrative & E-Commerce Support Specialist

Style Crest has a 50+-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses. We are looking for an Administrative & E-Commerce Support Specialist. As an Administrative & E-Commerce Support Specialist you will be responsible for performing a variety of administrative, clerical, and e-commerce support tasks to ensure efficient office operations and accurate billing and order processing. This role requires attention to detail, strong organizational skills, and the ability to provide exceptional support to both internal teams and external customers.

Key Responsibilities:

Office Administration:

• Scan, file, and maintain documents and records.
• Prepare and make bank deposits, scan checks into Citizens Bank.
• Drop off mail at the post office as needed.
• Order and/or pick up office supplies.
• Verify and reconcile fuel receipts.
• Count cash drawers daily and record results.
• Process install payments for retail jobs.
• Submit paperwork for new customer accounts.
• Serve as a backup resource for various departments as needed.
• Answer incoming calls and assist customers professionally.
• Process customer credit card payments and assist with ACH transactions.

Billing & Financial Support:

• Responsible for timely and accurate billing functions.
• Ensure that technicians and subcontractors complete all required paperwork accurately before billing.
• Assist in the processing of warranty claims and documentation.

Customer & Contractor Coordination:

• Coordinate job scheduling with subcontractors via phone and email.
• Communicate with retailers, dealers, and homeowners to confirm orders and verify information.
• Record detailed notes from customer and partner interactions to support order tracking and service resolution.
• Address customer inquiries, concerns, or complaints received via phone or email and ensure timely resolution.

Team & Operational Support:

• Develop and maintain positive working relationships with internal and external stakeholders.
• Assist in managing callbacks, warranty issues, and customer support follow-ups.
• Support other team members during absences, peak periods, or special projects.
• Perform other duties as assigned to support branch operations.

Required Knowledge, Skills and Abilities:

• Prior experience in an administrative or accounting support role preferred.
• Bilingual in Spanish preferred.
• Experience with QuickBooks is highly desirable.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Strong 10-key and data entry skills.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and proactive in managing multiple priorities.
• A dependable team player with a strong sense of accountability and urgency.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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