Job Description

Job Title: Data Analyst 4 (Remote)


Location: Richmond, VA


Duration: 02 Months Possibility of Extension

Job Description:


This engagement focuses on converting the BugTrack issue-management Excel extract into a comprehensive, interactive Power BI dashboard for leadership visibility and operational decision-making. The consultant will collaborate with the business, HIT, IT, and operational teams to define reporting requirements and translate them into a scalable data model and intuitive visualizations. Metrics will include (but are not limited to) total tickets opened/closed, aging of open tickets, ticket type and category distribution, priority trends, facility-level insights, EPMO-related tickets, and a dedicated AVATAR ticket dashboard (opened, closed, maintenance). The consultant will build automated refresh processes, apply data-quality checks, and deliver a polished dashboard ready for leadership review. The resource may also be engaged in other Power BI work related to clients as it arises if time in needed.

Key Tasks

• Conduct requirements workshops with the business, HIT, IT, and operational stakeholders
• Review and validate the BugTrack Excel extract structure
• Build a Power BI data model optimized for large datasets
• Develop visualizations for ticket volume, aging, type, category, priority, facility, and AVATAR metrics
• Create filters, drill-downs, and role-based views
• Establish refresh logic and data-quality validation steps
• Iterate with stakeholders to refine usability and accuracy
• Mentor and train client identified SMEs for long-term maintenance
• Create and develop documentation supporting the dashboards

Deliverables

• Requirements document and dashboard mockups
• Power BI data model and transformation scripts
• Fully developed BugTrack dashboard with leadership-ready visuals
• Documentation for refresh processes and data definitions
• Knowledge-transfer session with internal staff

Milestones

• Week 1-3: Requirements gathering & data review
• Week 4-8: Data modeling & initial dashboard build
• Week 9-10: Stakeholder review & refinement
• Week 11-12: Final dashboard delivery & documentation

Skills:

Skills


Required / Desired


Amount


of Experience


Power BI & Data Modeling Expertise


Required

Analytics & Data Interpretation


Required

Stakeholder Engagement & Requirements Gathering


Required

Technical & Tooling Skills


Required

Training & Knowledge Transfer


Required

Project & Delivery Skills


Required

Experience with EHR systems (Cerner/Oracle Millennium, AVATAR)


Nice to have

Background in operational reporting


Nice to have

IT service management analytics


Nice to have

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